Shipping and return policies for Frigio Records

Shipping Info

Shipping Info
Please note we can only offer one delivery option as part of the Bandcamp checkout system. We have therefore chosen to use the cheapest method available for your area;

Please note that as these are standard, non-tracked postage methods with no insurance, we cannot locate the item once it has left our facility, nor can we be responsible for the item whilst in transit. However, we use it for most of our shippings worldwide and it works out very well although it sometimes takes some weeks longer to arrive compared to a tracked postal service.

If you are looking for a tracked postal service or one requiring a signature, please contact us after placing your order to arrange an upgrade to your service. We will check the total weight of your order and then request payment for any additional postage amount required to modify your delivery method. Payment is accepted only via PayPal to our account.

When all items in your cart are available to be shipped, your order will be dispatched within 2 working days of us receiving cleared payment for your order.

Please note that for any pre-order items or limited edition items your order will not be shipped until the stock is made available to us and will only be shipped on or shortly after the pre-order item release date.

If you've checked out with a combination of pre-orders and normal release items and you simply can't wait any longer for your vinyl to arrive then contact us for further advice. We will be able to release items early only after receiving a second payment for the postage payable to ship those items.

If you want to avoid the situation of waiting too long to receive your items, just choose and checkout your items separately - this way items will be shipped immediately as soon as they're released.

Due to customs and postal delays beyond our control please allow up to 28 days for delivery before contacting us for lost packages.

We cannot take responsibility for damages incurred in transit such as broken records. If you experience this please contact us and we will try our best and resolve the issue.

If you experience any issues relating to lost or delayed mail items, please get in touch with us so that we can investigate further.

If as a result of customer error (for example not inputting a valid delivery address) which later causes the item to not be delivered and subsequently returned to us we can offer to:
1) Offer to re-ship the item again following payment of the appropriate shipping charge.
2) Offer to refund the cost of the items orders less the cost of the shipping charge and less applicable merchant processor fees.
Please note that the following options do not apply if the item/s experience damage whilst in transit.

For this reason, we strongly advise checking your delivery address after placing your order. If you suspect that the address has not been supplied to us correctly you must contact us immediately.

Return Policy

Return Policy
We do not accept returns of download products, but offer a returns policy on all physical items (e.g. vinyl, CD, merchandise).

We cannot take responsibility for damages incurred in transit such as broken records. If you experience this please contact us and we will try our best and resolve the issue.

We hope that you are completely happy with your purchase when you receive it. However, if for any reason you are not satisfied you can return it to us, in perfect condition within 14 days of the date you received the item. We will then issue a full refund for the price you paid for the item (but not the postage and packaging).

Goods returned must be as “new” with no damage. You will be required to cover the cost of postage to return the items.

All returns must be accompanied by original invoice / receipt and a written explanation of why you are returning the goods.

Please contact us to receive the correct address details for a return.

Orders can be cancelled at any time before dispatch for a full refund.

Refunds will be given in the same form of payment you originally used to make the purchase within 14 days of us receiving your return.